Remote Support
Providing you have working broadband connection I can connect to your computer remotely to diagnose and fix a diverse range of issues. Once a connection is made I can take control of your PC as if I were in front of it and carry out any necessary work. It's almost like watching the computer fix itself! This is all achieved through a small application called Crossloop.
Crossloop uses the internet to feed an image of your computer through to my screen and feedback any commands from my mouse and keyboard to your PC, and as this is through the same ports used for web browsing, there are no issues with firewalls blocking connections.
Crossloop is very secure as each session can only be initiated by the customer providing a unique access code to the helper. This code is valid until the session is disconnected, at which time the access code is deleted and a new one will need to be generated before another session can be initiated.
The customer also has the option of terminating the session at any time. Therefore you can rest assured that your computer remains secure at all times.
Communication is usually quite helpful during a Crossloop session and I prefer to use Skype if you have it; as this allows voice communication at no cost. If you do not have Skype you can download it for free from the right hand navigation pane, or from the Skype website, see the links page for more information. I am also happy to communicate through I.M (Instant Messaging) and generally use Windows Messenger. If you use some other form of online communication and would prefer to use that, just let me know and I will try to accommodate your requirements.
Installing Crossloop
First of all you will need to download Crossloop. You can either click here to begin downloading, or if you prefer, navigate to the Crossloop Website at www.crossloop.com.
1. On the Crossloop home page, click the Download button toward the top right of the page.
2. You will be taken to a new page where you will need to enter your email address and accept the terms and conditions. After you have entered these click on the Download button.
3. The download window will pop up and ask if you want to Run or Save the file. I would recommend the Save option, but if you wish to run from the site please skip to point 6.
4. Choose a location to save the file to. This should be somewhere memorable so you can find the file to install the application. Click on Save.
5. The download will take a couple of minutes to complete, depending on your connection speed. When you have been notified that the download is complete, click on Run.
6. Select your language and click OK.
7. The Crossloop set up window will appear. Read through the notifications and click Next.
8. Review and Accept the license agreement, then click Next.
9. Select any shortcut icons you may require, or deselect if you don't want shortcuts to be created and then click Next.
10. Review your installation options and once happy click on Install.
11. The set up will take a minute or two to complete, after which you will see the notification box below. You can choose to launch Crossloop immediately or deselect if not required at this time. Then click Finish.
12. You have now installed Crossloop! If you chose to launch the application then you will be presented with the window below. Otherwise, click Start/All Programs/Crossloop/Crossloop. You will need to create a Crossloop account before you get started. Complete the details as shown below, substituting your own credentials in place of those in the example. Accept the Terms of Service by checking the box and then click Register.
13. The account creation confirmation screen will appear; you will need to open your email Inbox and find the mail from Crossloop and click on the provided link to confirm your account. After this, click Continue.
14. You can now Log In to start a new session. Enter your email address and the password you created in step 12.
15. The Access/Share Panel will now be displayed. Choose the Share tab to see your Access Code. This is the code you will need to provide to me or another helper, after you have provided your helper with this code click on Connect.
16. The window below will be displayed during the connection process, you can disconnect the session at any time by clicking on the orange Disconnect button. Otherwise wait for your helper to start controlling your computer.